Who We Serve · Updated
Medical transportation for dementia and memory care patients
DachiPlus provides specialized medical transportation for patients with Alzheimer's, dementia, and other memory and cognitive impairments across Nassau and Suffolk Counties. Our drivers are experienced with memory care patients and work closely with family members and care coordinators to ensure every trip is calm, safe, and familiar. Medicaid, Medicare Advantage, and private pay accepted. Call (516) 754-7777.
Why memory care transport is different
What makes transporting dementia patients uniquely challenging?
A patient with dementia experiences every trip differently. An unfamiliar driver, a different vehicle, a change in routine — any of these can trigger confusion, anxiety, or resistance that makes the trip distressing for both patient and family. Standard rideshares and taxis are entirely unsuitable.
Memory care patients may not be able to communicate their needs, may resist boarding, may become disoriented in transit, or may not understand why they are in the vehicle. A driver who is not prepared for these situations can inadvertently escalate them.
DachiPlus assigns consistent drivers for memory care patients and provides family members and care coordinators with direct contact information so they can brief the driver before each trip and receive arrival confirmations.
Consistent driver assignment
Same driver for every trip, wherever possible. Familiarity reduces anxiety and resistance. Your family member will recognize the driver over time.
Family coordination
We communicate directly with the family member or care coordinator before and after every trip. You never have to wonder if they arrived safely.
Patient, calm demeanor
Drivers are instructed to be patient, use simple language, speak calmly, and never rush. We always allow extra boarding and exit time.
No unattended patients
For memory care patients, we ensure door-to-door handoff — the patient is never left waiting alone at a facility entrance or in a waiting area without staff confirmation.
Recurring appointments
What types of appointments do memory care patients need transportation for?
Neurology & memory clinics
Ongoing neurology and geriatric psychiatry follow-up for Alzheimer's, vascular dementia, Lewy body dementia, and other memory disorders.
Adult day programs
Daily or multi-day-per-week transport to memory-focused adult day health care programs — structured programming that supports cognitive function and provides caregiver respite.
Primary care visits
Routine primary care, medication management, and specialist referral appointments that memory care patients must attend but cannot navigate independently.
Diagnostic imaging
MRI, PET scans, and other neurological imaging that may require the patient to remain calm and still — best supported with a familiar, prepared driver for the trip.
Infusion therapy
Patients receiving newer Alzheimer's therapies like anti-amyloid infusions (Leqembi, Kisunla) at infusion centers require scheduled recurring transport with staff coordination.
Facility-to-appointment trips
Residents of memory care facilities and assisted living who need off-site medical appointments. We coordinate directly with facility staff for handoff.
For families and care coordinators
How families book memory care transport
In most cases, a family member or professional care coordinator books on behalf of the patient. We make this straightforward — one call sets up the driver, the schedule, and the communication protocol.
- →Tell us about the patient's dementia stage, behavioral patterns, and any triggers we should know
- →Provide the best contact number for day-of confirmations and any issues
- →Request same-driver assignment explicitly — we honor this whenever possible
- →For Medicaid: the family member can call MAS at 1-844-666-6270 on behalf of the patient
- →Facility coordinators can book directly — we are experienced working with Long Island memory care and ALF staff
Book a memory care ride
Let's talk before the first trip
Memory care transport works best when we know the patient before trip one. Call us — we'll ask the right questions and set up a driver who's prepared from day one.
Request DachiPlus through MAS
Medicaid riders in New York book transportation through Medical Answering Services (MAS). Call MAS and ask for DachiPlus by name.
Book a ride directly
Pay with credit card, HSA/FSA, Medicare Advantage benefits, workers' comp, no-fault auto, or long-term care insurance. Get a same-day quote.