What the DachiPlus–ALF partnership looks like in practice
Your wellness director or transportation coordinator is assigned a direct DachiPlus account manager — one person, one number. When a resident has an appointment, the coordinator calls or sends a message with the trip details. DachiPlus handles dispatch, driver assignment, and family communication. The coordinator doesn't chase confirmations or follow up with drivers.
For recurring appointments — dialysis, chemotherapy, weekly PT — DachiPlus sets up standing schedules so the coordinator doesn't need to rebook each week. Standing trips are automatically scheduled, and the coordinator is notified of any changes.
Family communication for resident trips
Adult children and family members of ALF residents are often involved in their loved one's medical care from a distance. DachiPlus can set up trip notifications for designated family contacts — a confirmation when the driver picks up the resident, and a notification when the resident arrives at the medical facility and when they're en route home. For families that worry about their parent getting to a specialist appointment on the other side of the county, this is significant peace of mind.
Resident experience: what every DachiPlus trip includes
For assisted living residents, the transport experience matters as much as the arrival. DachiPlus drivers are trained in patient-assist boarding techniques — handling walkers, folding wheelchairs, unhurried boarding with no rushing. Drivers meet residents at the door (not the curb) and walk them inside the medical facility before leaving. On the return trip, drivers meet residents at the exit and escort them back to the vehicle and into the facility.
Driver continuity on recurring routes means residents build familiarity with their driver — which reduces anxiety for cognitively impaired residents and builds trust with families.
How to set up a facility transport contract
Call (516) 754-7777 and ask for facility partnerships. We'll review your current resident transportation volume, typical trip types, and billing preferences. DachiPlus can bill the facility directly under a master service agreement, or pass through to residents, families, or insurance as needed — including Medicaid, Medicare Advantage, private pay, and long-term care insurance. Most ALF accounts are active within 48 hours of initial contact.