Non-Emergency Medical Transportation · New York
Non-emergency medical transportation in New York
New York Medicaid covers non-emergency medical transportation (NEMT) for eligible members at no cost. Trips are coordinated through Medical Answering Services (MAS) at 1-844-666-6270. On Long Island, DachiPlus serves Nassau and Suffolk Counties — call us at (516) 754-7777 or request DachiPlus by name when you call MAS.
NEMT is scheduled, professional transportation to medical appointments — not an ambulance, not a rideshare. In New York, it's a mandatory Medicaid benefit available to millions of active members statewide.
What is NEMT in New York?
How does Medicaid cover medical transportation in New York?
Non-emergency medical transportation is scheduled transportation to doctor's appointments, dialysis, chemotherapy, physical therapy, mental health visits, and other covered medical appointments — when you need a reliable ride but not an ambulance.
In New York State, NEMT is a mandatory benefit under Medicaid. If you have active NY Medicaid and your appointment qualifies, your transportation is covered at no cost to you. There's no separate application — your Medicaid card is all you need.
For Long Island (Nassau and Suffolk Counties), trips are coordinated through the MAS broker system. You call MAS, give them your appointment details, and request a provider like DachiPlus.
How it works in NY
- 1. Call MAS at 1-844-666-6270 at least 72 hours before your appointment
- 2. Provide your Medicaid CIN number, appointment address, date, and time
- 3. Request DachiPlus by name as your transportation provider
- 4. MAS confirms your ride — your driver picks you up at the scheduled time
Eligibility
Who qualifies for free NEMT in New York?
Active Medicaid members
Any New York State Medicaid member with an active CIN number qualifies for NEMT to covered appointments. No income reapplication required beyond your Medicaid enrollment.
Covered appointments
Doctor visits, dialysis, chemotherapy, radiation, physical therapy, mental health appointments, dental, labs, and most other Medicaid-covered medical services qualify for transportation coverage.
No local transportation available
NY Medicaid NEMT is available when you have no other practical means of getting to your appointment — no car, no accessible transit, or a medical need that makes public transit unsafe.
Not sure if you qualify? Call us at (516) 754-7777 — we'll help you figure it out before you book.
Long Island NEMT
Which areas of New York does DachiPlus serve?
DachiPlus is a licensed NEMT provider serving all of Nassau and Suffolk Counties — from the Queens border to Montauk. We transport patients to every major hospital, dialysis center, cancer center, and specialty clinic on Long Island.
Medicaid rides on Long Island are coordinated through MAS. Private pay, Medicare Advantage, workers' compensation, and long-term care insurance rides are booked directly through us at (516) 754-7777.
No Medicaid?
What if I don't have Medicaid?
DachiPlus accepts private pay, Medicare Advantage transportation benefits, workers' compensation, NY no-fault auto insurance, long-term care insurance, and VA Community Care. We quote before you book — no hidden fees.
See private pay pricing →Medicare Advantage
Does Medicare Advantage cover medical transportation in New York?
Original Medicare (Part A and B) generally doesn't cover NEMT, but most Medicare Advantage plans include transportation benefits — often 20–40 one-way trips per year. Check your plan's Evidence of Coverage or call us and we'll help you verify.
Medicaid vs Medicare coverage →Request DachiPlus through MAS
Medicaid riders in New York book transportation through Medical Answering Services (MAS). Call MAS and ask for DachiPlus by name.
Book a ride directly
Pay with credit card, HSA/FSA, Medicare Advantage benefits, workers' comp, no-fault auto, or long-term care insurance. Get a same-day quote.
FAQ
Common questions about NEMT in New York
What is non-emergency medical transportation (NEMT)?
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Non-emergency medical transportation, or NEMT, is scheduled ground transportation for patients who need help getting to medical appointments but do not require ambulance-level care. NEMT vehicles include sedans for ambulatory passengers and wheelchair-accessible vans (ambulettes) for passengers with mobility devices. Drivers are trained in passenger assistance but are not paramedics.
How do I book Medicaid medical transportation in Suffolk or Nassau County?
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In New York, Medicaid transportation is coordinated through Medical Answering Services (MAS) at 1-844-666-6270. You call MAS at least 72 hours before your appointment, provide your Medicaid ID, appointment information, and any mobility needs, and request that DachiPlus be assigned as your provider. MAS will confirm the trip and notify us to dispatch a vehicle.
How much does Medicaid medical transportation cost?
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Medicaid medical transportation is free to eligible Medicaid members. There is no copay, fare, or out-of-pocket cost for trips approved through MAS. The provider bills Medicaid directly.
How much does private-pay medical transportation cost on Long Island?
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Private-pay rates depend on trip type, distance, and vehicle. Ambulatory trips within Suffolk or Nassau typically start around $50–$75. Wheelchair-accessible trips start around $90–$120. Long-distance trips are quoted by route. Wait time and return trips may carry additional charges. Call (516) 754-7777 for an exact quote.
Does Medicare cover non-emergency medical transportation?
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Original Medicare (Parts A and B) generally does not cover routine non-emergency medical transportation. Medicare typically covers ambulance services only in emergencies or when other transportation would endanger your health. However, many Medicare Advantage (Part C) plans include transportation as a supplemental benefit. Check your Medicare Advantage plan documents or ask DachiPlus to verify your coverage.
What areas does DachiPlus serve?
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DachiPlus serves all of Suffolk County and Nassau County on Long Island. We also provide long-distance medical transportation from Long Island to specialty facilities throughout New York, New Jersey, and Connecticut.